** See Important Note About Summer Shipments**

Guarantee
We guarantee our candles will burn properly (under normal care and candle maintenence) and we guarantee that our candles will scent an average size room. If that doesn’t happen, let us know and we’ll refund your money. We’d like the candle back for testing to determine the problem. We’d also like to know which candle, in your opinion, has more scent than ours.
Please burn the proper size candle for your room size. Don’t expect miracles, expect a better candle. If you want to scent a bedroom, use tealights or a votive. Our votive candle will add more aroma to a room than two or three of most other companies’ votives. Use common sense. If you don’t think there is enough aroma burn two votives, it’s still cheaper than a jar candle from the other guys and just as much aroma. With larger areas use a tart burner.

We can not help it if the scent you chose is not pleasing to your nose. Each person’s sense of smell is different. Please order a tealight trail pack first, with the trial pack you can choose 4 fragrances in tea lights, any 4 that you want to try. This way, you can smell what the scent is like before ordering a larger, more expensive candle of the scent. The tealight trail packs were put in place so our customers could smell the fragrances they are curious about witout having to purchase a larger candle.

We do not refund your money or exchange candles if you do not like the scent. We offer trial packs, if you’re unsure on a scent, order a tealight trail pack first.

If you have a problem with the burning characteristics of the candle, we can help. For instance, if the flame seemed too low, like it was ready to go out, and this lasted throughout the burn, we will replace the candle without hesitation. Please let us know if you have a problem with one of our candles. Everything is done by hand and please factor in human error. Wicks can get mixed up or mis-marked. We test burn a candle from each batch, so hopefully that doesn’t happen. Black residue on the holder or jar is caused from the wick not being trimmed often enough. Wick trimming is necessary while the candle is burning, this ensures a good clean burn. See Candle Safety for additional information. Jar candles come with a free venting lid which prevents sooting and makes the flame 100% efficient.

Returns
Returning merchandise to Candle-licious is easy. Call us or email us for a return authorization. Call us at 1-847-488-9982 or send us an email.  Let us know why you are returning a product and we will issue you an RA (Return Authorization) number. We must be notified within 7 days after you receive your package, and items must be returned within 30 days to be eligible for refund or exchange. Please include a note in the box with RA number, your name and address, or include the packing slip. Please pack the item very carefully so it will not be damaged on the return. Items that are damaged during transit back to us due to improper packaging will not be eligible for refund, credit, or exchange.

Refund or Exchange?
If you want credit applied to your credit card or a refund in the form of a check, the amount will be the purchase price of them item less a 15% restocking fee. Shipping charges are not refunded. If you choose an exchange then there will not be a restocking fee and a credit will be “on account” for you to use on your replacement order. The original item should be returned to us, postage paid by the customer. No refunds or exchanges can be honored until the merchandise has been returned to us.

If you receive a damaged item we will replace it at no cost to you. We must be notified within 7 days if an item came damaged and you must keep the original box and packing materials because the carrier may want to inspect it. Call us or email us immediately so we can contact the delivery company. All orders are packed with the utmost care. If you received a broken item, chances are it was thrown around during transit. Sometimes, before we receive credit from the carrier, the carrier may contact you in order to inspect the box and the packing materials.

Payment Methods
We accept Visa, Mastercard, Discover, personal checks, money orders, and PayPal**.
**PayPal payments are only accepted from money that is actually in your PayPal account. We do not accept CREDIT CARD payments through PayPal.

If there is money in your PayPal account, it will be an instant payment and your order will ship out in a timely fashion. If money needs to be transferred into your PayPal account from your bank account it will be an E-check, and it usually takes PayPal 4 days to clear the check to us. This will hold up your order by at least 4 days beyond the normal delivery time.

Coupons
Coupon codes can not be entered or used after an order is submitted. Due to the tracking features of the shopping cart system, a coupon code must be entered at the time of the order. If you forgot to put in your coupon code at checkout, we hope you will shop with us again and use a coupon on your next order. Most times, if you call us immediately after placing an order and tell us to cancel the order so you can re-enter the order online using the coupon code, that would be acceptable, provided it is done immediately, prior to order being packed.

Coupon codes will not be honored on wholesale orders.

We reserve the right to substitute items offered on the coupon deals. If an item is out of stock or otherwise unavailable at the time we ship your order, we will substitute a comparable item.