How my candle is burning.
Q: When I light my candle why are there are small puffs of smoke coming from the wick & flame?
A. Each time a candle is lit, you need to trim the wick to between 1/8” and 1/4”. If you plan to burn it for a long time (5 or more hours) then trim it to 1/8” and if you’ll only be burning the candle for a couple hours then trim wick to 1/4” and trimming before lighting will stop any smoke from coming off the candle.
Q. Why is the rim of my candle jar turning black, is this soot?
A. There are only two main reasons for the soot accumulation on the rim of the jar. The first is because you are not trimming the candle wick enough, trim either more of the wick and/or trim more often. The second reason is you can’t possibly be using the metal venting lid that we included for free with your jar candle. See “The metal cap that came with my jar candle.”
Q: Why is there wax leftover in the bottom of my candle holder?
A. If you’re burning votive candles it is imperative to burn them in properly sized votive holders. The proper holder or votive cup is one in which the votive candle fits tightly inside. There should not be much room between the votive candle and the sides of the votive cup. Also, if there is 1/4” of votive or less left in the cup you need to let it burn until it is gone. If you put it out when there is 1/4” left, the next time you light it, it will burn down before it starts to melt out, and the candle will not use up all of the wax. Never burn a plastic cup tealight inside of a snug-fitting votive holder, it could crack the votive cup.
Q. Why is my jar candle tunneling? or Why is there wax left on the sides of my jar candle when it is completely finished?
A. Each time a jar candle is lit it must be burned until the liquid wax reaches the edges of the jar. If you light a jar candle, burn it for a couple hours and put it out and continue to do that the candle will tunnel down the middle. Our jar candles should be burned a minimum of 5 hrs. each time they are lit. When the candle is about 1/3 of the way gone you need to start using the metal venting lid when you burn the candle. After that, the candle will reach a full melt pool quicker, and this means it will smell even stronger and there won’t be any wax on the side of the jar when it is done.